platform

Staging: Staging/Preview Environment

mantiki is the only ecommerce platform that provides a true staging environment mirroring the live working site with precise, managed scheduling and publishing processes. A promotional campaign involves fresh personalised content, new landing pages, yet more catalogue items, price changes and discounts, new delivery configurations, etc. A lot can go wrong. Create the full campaign in your mantiki staging environment, thoroughly test every scenario, then schedule the whole package for publishing on your launch date.

PIM: Product Information Management

The single repository for all product information to serve the complete enterprise. Product taxonomies can be defined to suit any retail business, and users are able to enrich products with multi-lingual and multi-store content. Create static bundles or allow users to build dynamic bundles through a guided journey.

DAM: Digital Asset Management System

Hold all your digital assets (images, videos, pdf files, and more) in the mantiki DAM system. Add metadata to assets for SEO and use classifications or tags for easy searching. Assets can be repurposed for different uses and devices across your enterprise (point of sale, website, mobile apps, brochures, promo material, etc.).

Inventory Management

Manage product inventory for multiple physical and virtual warehouses through order and return lifecycles. Ringfence inventory for specific sales channels (e.g. subscriptions, website, telesales).

OMS: Order Management System

The mantiki OMS can orchestrate orders originating from any channel in your enterprise and present one unified interface to both customers and staff, creating a truly omnichannel solution. Create and manage custom lifecycles for different types of orders, credits, returns, refunds, etc. and integrate seamlessly with fulfilment systems, payment gateways, etc.

Telesales

Lend a helping hand to customers who require in-person assistance by creating your telesales channel with mantiki. Take over a customer’s online basket to help them complete an order, give special discounts, create quotes, offer an extended catalogue, and more.

Customer Services

Unique to mantiki is the ability to record and manage customer service tickets with agents having full visibility of customer contact history. Manage workflow by creating teams to represent different areas of service and impose deadlines for issue resolution.

Personalisation

Achieve greater engagement with each visitor through personalised experiences. Profile your visitors/customers and tailor their journeys with personalised content, promotions, product recommendations, and a further set of rich tools within mantiki. See higher conversion rates and increased brand loyalty.

CMS & Page Builder

Create and manage holistic, personalised digital experiences for your visitors across all locales and devices. The mantiki CMS caters for all skill levels, with direct access for front end developers, easy to create content templates, and a drag and drop page builder – there are no limits. A true staging/preview environment with role-based access to content management, scheduling, and publishing ensures no mistakes go live.

Promotions & Vouchers

Use the mantiki promotions engine to create a vast range of generic and targeted promotions to keep your customers coming back. Link promotions to landing pages and single/multi-use vouchers with a few clicks. Incentivise customers by automatically adding discount vouchers to accounts.

Subscriptions & Loyalty Schemes

Define and run a variety of subscription and loyalty schemes in parallel out of the box. mantiki includes in-built processes for customer acquisition, retention, and for managing periodic instalment cycles.

Delivery Management

Manage shipping options and pricing across all your local and global shipping destinations, with each option linking to your regional courier partners. Set lead times, cut-off times, and blackout dates to accurately model delivery times and offer scheduled deliveries.

Ratings & Reviews

Foster a community around your products and brand with ratings, reviews, and comments. Product experts within your organisation can respond to reviews and ensure that feedback is actioned.

Rules Engine

Cohesive customer experiences with consistent underlying business rules for all scenarios result in well managed propositions which are clearly understood by both customers and your staff. mantiki’s powerful rules engine lets you create a reusable bank of rules that are used to drive promotions, serve personalised content, manage product recommendations, and much more.

Search & Merchandising

Use mantiki’s enterprise level features to ensure customers are presented with products relevant to what they are searching for. Shine a spotlight on trending or seasonal products, related products, or high margin products as you see fit.